Terms of Service

1. Agreement to Terms

By accessing or using the Axiomatic platform (“Service”) operated by Axiomatic Financial, Inc. (“Axiomatic,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Axiomatic is an AI-native ERP and financial operations platform that helps organizations run accounting, treasury and banking operations, accounts payable and receivable, inventory and production, human resources, customer relationship management, business intelligence and reporting, document workflows, and related back-office functions. The Service includes Cortex, an embedded AI assistant that helps you work with your data according to your permissions and settings.

Depending on your subscription and configuration, the Service may also include advanced capabilities such as zero-knowledge proofs over financial data and on-chain or bilateral protocols for counterparty workflows. Those capabilities are subject to the Feature-specific terms below. The Service is provided “as is” and is subject to change.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete registration information and keep it updated. You must notify us immediately of any unauthorized use.

4. Billing, Credits, and Individual Engagements

Prepaid usage credits. The Service is offered on a prepaid USD credit basis. Usage (for example, transactions, API calls, AI assistant usage, and certain proofs or on-chain operations) debits your credit balance at the rates published on our pricing or billing pages and in-product disclosures. When your balance reaches zero, write operations may be blocked until you add credits.

Payments. You may purchase credits and configure auto-recharge through our payment processor (for example, Stripe). Fees are in USD unless otherwise stated; taxes may apply.

Promotional credit. We may grant promotional or signup credits from time to time; the amount and terms are described at signup or in-product.

Enterprise and implementation clients. If you enter a separate order form, statement of work, or engagement letter with us (“Order Form”), the fees, deliverables, and plan details in that Order Form govern for the scope it describes and, where they conflict with general marketing descriptions or this Section, the Order Form prevails for that engagement.

Cancellation

You may stop purchasing credits at any time. Cancellation of recurring purchases, if any, takes effect according to the billing settings or customer portal we provide. No refunds are guaranteed for partial periods or unused credits unless required by law or expressly stated in an Order Form.

5. Your Data

You retain all rights to the financial and operational data you upload or create in the Service (“Your Data”). You grant us a limited license to process Your Data solely to provide the Service, including hosting, backup, search, AI-assisted features you enable, analytics you configure, and—where you use them—the features described in the Feature-specific terms.

Cortex. Cortex processes your prompts and related context to operate the assistant. We do not use Your Data to train machine learning models.

You are solely responsible for the accuracy, completeness, and legality of Your Data. You represent that you have the right to upload and process Your Data through the Service.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose, including money laundering, fraud, or tax evasion
• Attempt to circumvent usage limits, credit checks, or feature gating except as permitted in writing
• Reverse-engineer, decompile, or disassemble any part of the Service except to the extent allowed by law
• Interfere with or disrupt the integrity or performance of the Service
• Share account credentials with unauthorized third parties
• Use automated means to access the Service in violation of rate limits or our documentation

7. Intellectual Property

The Service, including its software, algorithms, design, and documentation, is the intellectual property of Axiomatic Financial, Inc. and is protected by copyright, trade secret, and other laws. Your use of the Service grants you a limited, non-exclusive, non-transferable license to access and use the Service according to these Terms. Certain cryptographic components may be subject to additional terms in the Feature-specific section.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) outputs (including AI or reporting) will be free from errors caused by incorrect input data or misconfiguration; (c) any optional feature will satisfy regulatory, audit, or contractual requirements in your jurisdiction unless expressly agreed in an Order Form.

If you use digital asset, wallet, or on-chain features (only where offered and enabled for your account), additional risks apply: such balances are not FDIC or SIPC insured; yields or returns shown may be illustrative or variable and not guaranteed; and statements about control, freeze resistance, or seizure resistance depend on the asset, network, and product flow. If you do not use those features, this paragraph does not imply that the core accounting and ERP functionality involves digital asset custody.

For additional role, risk, and compliance disclosures, see Compliance Disclosures.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXIOMATIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Axiomatic, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third party’s rights.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for other reasons with reasonable notice where practicable. Upon termination, your right to use the Service ceases. We will make Your Data available for export for at least thirty (30) days following termination, as described in-product or in an Order Form.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service (except where a separate agreement provides otherwise) shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. If you have a written Order Form with us that specifies different governing law or dispute resolution for a particular engagement, that provision applies to the extent of the conflict for that engagement only.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service at least thirty (30) days before they take effect. Continued use of the Service after changes constitutes acceptance.

14. Contact

Questions about these Terms? Contact us at legal@axiomatic.software.

For support and complaints, contact support@axiomatic.software. For compliance-specific escalation, contact compliance@axiomatic.software.